Responsible Gaming at tt77

1. Age Restriction Policy

tt77 operates an absolute minimum age policy of 18 years. No person under the age of 18 is permitted to register an account, make a deposit, or place any wager on the tt77 platform. This policy applies to all players across Bangladesh regardless of the game type — including casino games, live dealer tables, sports betting, cricket markets, slots, esports, and Lucky Bingo.

During the registration process, every new player is required to confirm that they are 18 years of age or older. In addition to this self-declaration, tt77 may request identity documents at any stage of the account lifecycle to verify age. These documents may include a valid National Identity Card (NID), passport, or birth certificate. Accounts where age verification cannot be completed will be suspended pending verification.

If tt77 has reasonable grounds to believe that a registered player is under the age of 18, the account will be immediately suspended. Any deposits made by an underage player will be returned to the original payment method, and any winnings accrued during that period will be voided. tt77 reports suspected underage gambling to the appropriate authorities where required.

2. Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. tt77 encourages all players to periodically review their gambling habits honestly. The following indicators may suggest that gambling is becoming harmful rather than recreational:

• Spending more money on gambling than you originally intended or can comfortably afford to lose.
• Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to reduce your play.
• Gambling to escape stress, depression, loneliness, or other negative emotions rather than for entertainment.
• Lying to family, friends, or colleagues about the amount of time or money you spend on gambling.
• Neglecting work, education, family responsibilities, or personal health because of time spent gambling.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Making repeated unsuccessful attempts to cut back or stop gambling despite wanting to do so.
• Thinking about gambling constantly — planning the next session, reliving past wins, or calculating how to fund future bets.

If you recognise three or more of the above patterns in your own behaviour, we encourage you to use the player protection tools described in this page, and to reach out to our responsible gaming team or an external support organisation without delay.

3. Player Protection Tools

tt77 provides a suite of practical tools that players can use to manage their gambling activity. All of these tools are accessible from the responsible gaming section of your account dashboard at any time and are free to use. Activating a protective tool is always immediate; relaxing or reversing a tool is always subject to a mandatory waiting period to protect against impulsive decisions.

4. Deposit & Wager Limits

Deposit limits are one of the most effective responsible gaming tools available to tt77 players. By capping the total amount you can deposit into your tt77 account over a given period, you can ensure that your gambling spending never exceeds a budget you have decided on when you are thinking clearly — before the excitement of play begins.

tt77 supports deposit limits across three timeframes:

• Daily Deposit Limit: A ceiling on the total amount (in BDT) you can deposit within any 24-hour period, measured from midnight Bangladesh Standard Time (BST, UTC+6).
• Weekly Deposit Limit: A ceiling on the total amount you can deposit within any rolling 7-day period.
• Monthly Deposit Limit: A ceiling on the total amount you can deposit within any rolling 30-day period.

Deposit limits apply to all payment methods supported by tt77, including bKash, Nagad, Rocket, Upay, DBBL, and BRAC Bank. If you reach your deposit limit through any combination of payment methods, further deposits will be declined until the limit period resets or until you contact support to discuss a review.

Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory 24-hour cooling-off period to allow you time to reconsider. During the cooling-off period the existing lower limit remains in force.

5. Time-Out & Cool-Off Features

Sometimes a player may want to take a structured break from gambling without permanently closing their account. tt77's time-out feature is designed precisely for this situation. A time-out is a temporary suspension of all gambling activity on your account for a defined period that you choose.

Available time-out durations on tt77 are:

• 24-Hour Time-Out: A one-day break. Useful if you feel you have been playing too frequently in a short period or want to reset after a losing session.
• 7-Day Time-Out: A one-week break. Recommended if you are experiencing mild concern about your play patterns and want structured time away to reflect.
• 30-Day Time-Out: A one-month break. Suitable for players who feel they need a longer pause and want to reassess their approach to gambling with fresh perspective.

During any active time-out period, the following actions are suspended on your tt77 account: placing bets, making deposits, claiming bonuses, and entering tournaments. You will still be able to log in to view your transaction history and request a withdrawal of any existing balance.

A time-out cannot be cancelled early once activated. If you attempt to contact support to request early cancellation of a time-out, the request will be declined. When the time-out period expires, your account will automatically return to active status. tt77 will send you a notification at the point of reactivation reminding you to continue playing responsibly.

If after a time-out you still feel that gambling is causing you problems, we strongly encourage you to consider a longer-term self-exclusion rather than returning immediately to active play.

6. Self-Exclusion Programme

Self-exclusion is tt77's most comprehensive player protection measure. It is intended for players who believe that gambling has become or is becoming a serious problem in their life and who want to prevent themselves from accessing tt77's platform for an extended period.

Players can request self-exclusion for the following periods:

• 6 Months
• 1 Year
• 2 Years
• 5 Years
• Permanent (Lifetime) Exclusion

To activate self-exclusion, contact the tt77 responsible gaming team via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm activation. During the processing period, we recommend setting your deposit limit to ৳0 as an immediate precautionary measure.

Once self-exclusion is active:

• Your account will be locked and you will be unable to log in, deposit, wager, or claim bonuses.
• tt77 will take commercially reasonable steps to remove you from marketing and promotional communications.
• Any balance remaining in your account at the point of exclusion will be held securely and can be withdrawn by contacting support.
• The exclusion cannot be reversed before the full chosen period has elapsed — no exceptions.

After the self-exclusion period ends, reinstatement of your account is not automatic. You must contact tt77 support to request reactivation. Before reactivating, our team will remind you of the responsible gaming tools available and encourage you to set appropriate limits from the outset.

7. Getting Help & Support

tt77's responsible gaming team is available 24 hours a day, 7 days a week, to assist any player who feels that gambling is negatively affecting their life or the lives of those around them. We take every responsible gaming concern seriously and our team is trained to respond with sensitivity, discretion, and practical guidance.

You can reach us through the following channels:

• Live Chat: Available directly within the tt77 app or platform — the fastest way to reach us at any time of day.
• Email: [email protected] — please include "Responsible Gaming" in the subject line.
• WhatsApp: +880 1700 000000 — available in both text and voice format during business hours.

In addition to tt77's internal support channels, we encourage players who are experiencing serious gambling harm to reach out to professional counselling and addiction services. Talking to a trained counsellor — whether face-to-face, by phone, or online — is a positive and courageous step. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh, your local district hospital or mental health clinic can refer you to appropriate addiction support services.

Friends and family members who are concerned about a loved one's gambling habits are also welcome to contact our support team for guidance on how to approach the situation constructively.

8. Tips for Responsible Play

The following practical guidelines are recommended by responsible gaming experts worldwide and are endorsed by tt77 as best-practice habits for every player on our platform:

• Set a budget before you play — decide the maximum amount you are willing to spend in a session before you log in, and treat that amount as already spent the moment you deposit it.
• Only gamble with disposable income — never use money needed for rent, food, utilities, family expenses, education, or debt repayments to fund gambling activity.
• Accept losses as the cost of entertainment — treat gambling the same way you would treat cinema tickets or a meal out. The money is spent for the experience, and there is no guarantee of a financial return.
• Never chase losses — if you have reached your session budget, stop. Placing additional bets to recover losses is one of the most common paths to serious gambling harm.
• Take regular breaks — step away from the screen periodically during a session. Use tt77's reality check notifications to remind yourself to pause and reflect.
• Do not gamble when emotional — avoid gambling when you are stressed, upset, depressed, or under the influence of alcohol. Emotional states impair judgement and increase the risk of impulsive, high-stakes decisions.
• Keep gambling separate from other areas of life — gambling should not interfere with work, study, family time, or social relationships. If it is, that is a signal to take a break.
• Use the tools available to you — deposit limits, loss limits, time-outs, and self-exclusion exist specifically to help you stay in control. Use them proactively rather than reactively.
• Be honest with yourself — periodically revisit the self-check questions earlier on this page. Honest self-assessment is the first and most important step in responsible gaming.